Supporting Parents and Carers of children with a Visual Impairment
...because we care

LOOK Privacy Policy


Your privacy is very important to us. This policy will clearly explain how and why we use your personal information and how you can check and update any of your personal data. We understand that reading small print isn’t the most exciting thing in the world, so we’ve written our policy in clear and easy-to-understand language.

How do we collect your information?

We collect your information in the following ways.
when you give it to us directly

You may give us your data when you:

  • Follow us on social media, Facebook, Twitter and/or Instagram
  • Subscribe to our email newsletter
  • When you apply for a job with us
  • When you apply to volunteer for us
  • When you contact us by phone, Email, or post.
  • When you donate to us.


You can also give us your data indirectly

Your data may be shared with us by event organisers like the London marathon or fundraising websites like Just Giving or Virgin Money Giving.
These independent third parties will only do this when you let them know that you want to support LOOK UK with your consent.

What type of information do we have?

The information we have about you includes:
Your name, date of birth, email address, postal address, telephone number, Your bank details and other payment information.

How do we use your personal information?

We will use your personal information to:

  • Give you the services, products or information you asked for
  • Process the administration of any donation or other payment you make via cheque, standing order or BACS transfer
  • Send you information about our work, and up-coming event
  • Ensure we know how you’d like us to stay in touch with you
  • Keep records of our relationship with you

This will not be done without your consent.

Children’s data

We collect children’s data when they attend our events or join our mentoring scheme.
We also share the data of children signed up to the mentoring scheme with the BrightSide Trust. We have contracted Brightside to run our online mentoring project. The Brightside Trust provide a secure online platform to manage the communications between child mentees and their visually impaired mentors. Children’s data is also accessed by LOOK’s Online mentor coordinator who holds a Disclosure and Barring Service enhanced clearance and is charged with implementing and overseeing our mentoring programme.
You can find out more information about the ways the Brightside Trust processes personal information by visiting:

We always seek consent from a parent or guardian before collecting and processing children’s data.

Marketing and communications

If you no longer wish to receive our email newsletter, you can unsubscribe by clicking the unsubscribe link found at the bottom of all our newsletters, or you can email asking for your email address to be removed from our mailing list.

Links to third party sites

On our website we sometimes provide links to other websites or organisations we think you will find useful. These organisations and sites will have their own privacy policies which will differ from our policy so when you visit these sites, make sure to check their privacy policies, before providing your personal information.

Your rights

You have a number of legal rights regarding the personal data we hold about you. These include:

The right to access the data we hold about you

If you would like a copy of the personal information we hold about you, please request this by emailing Please note, we will ask you to post us valid ID to prove who you are. Once we’ve got this, we will reply within one month.

The right to ask for any information about you that may be inaccurate or incomplete to be updated.

Make sure to keep us updated of any changes to your personal circumstances, so we can ensure our information about you is accurate at all times. If you feel we have data about you that isn’t right, please get in touch, and we will update this for you.

Your right to erasure

This is also known as the right to be forgotten. You have the right to ask us to delete your information under certain circumstances. Their may be times when you ask us to delete your data, but we are legally entitled to keep it.

The right to data portability

You have the right, in some circumstances, to receive data you have given us in a commonly-used, machine-readable format and/or request we transfer your information to a third party if technically feasible.

The right to withdraw consent

You can opt out of receiving marketing emails from us

The right to make a complaint to the UK privacy regulator

If you believe your personal data has been infringed by us, or you have a complaint about the way we’ve processed your data, you can make a complaint to the Information Commissioner’s Office (ICO):

Updates to our privacy policy

We reserve the right to update this privacy policy. You will only be notified of changes where appropriate via email. Regularly check this page to make sure you are happy with any changes to our policy.

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