Info & FAQs

Information & Frequently Asked Questions.

General Info

LookFest 2020 will take place on July 17th – 20th, in the great outdoors and under canvass in rural Herefordshire. 

This festival is run by Look UK, a charity that aims to empower young visually impaired (VI) people to thrive. 

We want all visually impaired young people to have the same opportunities as everyone else to get down and dirty with nature, roam free and have fun in the outdoors.

Come and muck in!

young girl playing in a den she made herself


Are there ID or minimum age requirements to enter the event?

LookFest is a family festival open to families with a VI parent or child. All under-18-year-olds must be accompanied by an adult aged 18+.

Alcohol will be served from the on-site bar which may require ID for purchase.

What sorts of activities will there be on offer at LookFest?

Our accessible festival activities includes a huge range of things to try, including forest school and circus skills, story telling and music jamming, VI sports and a slip ‘n’ slide, festival arts and an open mic, motivational speakers and Ceilidh dancing, yoga classes and relaxing massages, face painting and fancy dress!

All the activities are supported by our fantastic volunteers. We do not provide professional childcare, and anyone under the age of 18 is the responsibility of their accompanying adult.

Is there glamping available?

Yes. We have two glamping options available to book:

4m bell-tent (sleeps 4) for £55

5m bell-tent (sleeps 6) for £65

Single bedding set including duvet and pillow £5 each

All glamping bell-tents are furnished with memory-foam matrasses, woven rugs, comfortable cushions and small side tables. You’re welcome to bring your own bedding with you or to book single bedding sets for your family.

Glamping is available to book for the full weekend of the festival IE 17 – 20 July. You are not required to attend the full event, but if selecting glamping you are required to pay the full weekend price for the use of a glamping bell-tent.

Can I bring my own camping setup?

Yes. You are more than welcome to pitch your own tent in our ‘camping area’ of the camping field.

Pitch your own tent £15 per tent

Can I bring my caravan to LookFest?

Yes. Please note that there is no hard standing available so caravans will be required to pitch on the lower end of the camping field near the parking area.

Pitch your own caravan £15 per vehicle

What food will be available at the festival?

Local vendors will be selling on-site catering for reasonable prices, or you are welcome to bring your own. 

On-site vendors will supply all main meals from Friday evening through to Sunday morning. Menus will be published on the LookFest pages of our website nearer to the time.

For self-catering families, a communal refrigerator will be available to store food, though please be aware of limited capacity and make sure to clearly label any items stored in the shared fridge.

Please tell us at time of booking if you plan to use the on-site catering or to self-cater as we will use this info to inform the vendors of numbers for the event.

Snacks will be available from our on-site café selling hot and cold drinks, cakes and savoury snacks throughout Saturday and Sunday.

Please remember to tell us about any dietary requirements, allergies or intolerances at time of booking.

Are campfires and barbeques allowed?

There will be a shared barbeque area and a designated area for scheduled shared campfires. Lighting your own campfire is not permitted. 

Personal barbeques and camp stoves are allowed but must only be used in the designated barbeque area. Cooking and naked flames are forbidden in – or next to – hired bell tents.

Will the site be accessible?

Yes. This event is being designed by VI people for VI people.

The site will include a guide rope system and audio/tactile clues for orientation, and sighted guide support for anyone who needs it. There will also be accessible toilets and showers available on-site.

We are committed to meeting any other needs you tell us about. Please be sure to inform us of all of your family’s additional needs at the time of booking so that we can plan the site accordingly.

Can I bring my guide dog?

Yes. Of course, all guide dogs, buddy dogs or other assistance dogs  are welcome on site, on the understanding that all dogs be kept on lead within the camping and activity fields. Please make use of the designated spending area and specific dog waste bins on site. There is a convenient adjacent field for free-running.

Is there a shop nearby?

Yes. Pontrilas post office, shop and cafe is just down the road (5 min drive, 20 min walk.) We will be selling essentials such as milk, batteries and sanitary products from our ticket office on site.

Can I charge my phone on site?

There will be limited phone charging points on site. Please bring external chargers and battery packs where possible.

Is there Wi-Fi on site?

No. There is no Wi-Fi on site. Phone signal and 4G is available depending on your provider, but not entirely reliable.

Will I need money once I get there?

Yes. Please bring cash with you to use on site as no card payment facilities are available. All activities are included in the ticket price.

What is my transport/parking options for getting to and from the event?

A shuttle bus service will operate from nearby train stations for a nominal cash fee. There is limited capacity for seats on the shuttles. Please indicate when booking if you require seats on the shuttle busses. Details of timings will be included in your welcome pack. 

Public buses run from Cardiff, Abergavenny and Hereford to the nearest bus stop at Pontrilas. Lifts to and from the bus stop can be arranged on request. 

Driving directions will be included in your welcome pack. Onsite parking is free and convenient and there is a well-maintained track running the length of the site.

Do I have to bring my printed ticket to the event?

No. Digital proof of ticket purchase is also acceptable.

Is it ok if the name on my ticket or registration doesn’t match the person who attends?

The name on the booking must match that of the person attending the festival.

Is my ticket transferable?

No. The tickets are not transferable.

What is the refund policy?

Cancellations made before 17/05/2020 will receive a full refund.

Cancellations made between 18/05/2020 and 03/07/2020 will receive a 50% refund.

Any cancelations made after 03/07/2020 or failure to attend the festival without notice cannot be refunded.

What if the festival is cancelled?

In the event of Look cancelling the festival for any reason, all tickets will be fully refunded.

How can I contact the organiser with any questions?

Please contact Elin Williams, Events Coordinator, at or 07470872782

Boy in red lumberjack-style shirt playing Jenga!
"Our girls had so many accessible new experiences. I’ve never seen our eldest so free and just enjoying being a child."
"My children learned how they could be more independent. My daughter who is visually impaired did her first Ceilidh dancing, and she has since been demonstrating at home. My son learnt how to saw."​
“It was lovely to feel so safe. The fact that the site was so accessible, and that everyone was so friendly, made a huge difference. My daughter felt really comfortable and was happy walking on her own.”
"The bell-tents are so comfortable. It’s one less stress having to think about bringing all our camping gear when we can just book the glamping and turn up to have the tents already set up for us."
"Meeting VI role models was the highlight of the festival. It had such an empowering effect on my VI daughter. She doesn’t often meet other VI people, and they were so positive and assertive – fantastic!"
"It was such a positive experience for the whole family. My children could relax, be free, make friends with other visually impaired children and meet truly inspirational role models. I could really feel a strengthening of their self-esteem and confidence. There is no other event that can provide this."
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