About LOOK

LOOK supports visually impaired young people to thrive.

We are a charity based in Hereford, but we work nationally. We offer mentoring, transformational events, online forums and parent support. We are the leading mentoring organisation in the UK for visually impaired young people.

We can also link to other charities and organisations who can help you access the support you need.

Our Parent Support Team smiling together in front of some greenery at LOOKFest 2023

Our Mission

  • Beating isolation of young visually impaired people (VIPs), by creating connection and community
  • Improving employability of young VIPs, by connecting young people with student and career mentors
  • Growing confidence and raising aspirations by providing key information and advice to children, young people and their parent carers.

Our vision is a world where all visually impaired young people are valued, included and can live their best lives.

Mentor Project

LOOK’s flagship Mentor Project connects VI young people with a trained and supported volunteer VI Mentor. Young people and their mentors meet through a secure online connection, monitored by our experienced staff team.

Parent & Carer Support

We support parent carers through workshops, peer-led support groups, online resources and online information events where professionals and those with lived-experience share their knowledge.

Events & Activities

We offer online and face-to-face events for VI young people, their families and the professionals around them. These range from regional social activities to online group discussions and workshops for schools. Our big event of the year is LOOKFest – a VI-accessible family weekend in the countryside designed by and for VI young people. We also offer enrichment opportunities for our Mentor community – including online training, quizzes, book clubs and some in-person social events.

A LOOK get together with people smiling and holding LOOK banner
Charlotte Carson, CEO of LOOK, stands in the centre with a white cane, with members of the team from the Birmingham office of Pinsent Masons.

Advocacy & Partnerships

LOOK is headed up by Charlotte Carson. Her parents founded the charity after she began losing her sight at the age of seven. She is now CEO of LOOK and a passionate and articulate advocate for visually impaired young people and their families.
You will often see Charlotte and other members of the LOOK team out and about, participating in events and conferences. We love to work in partnership with others, to learn and impact in the best and most powerful way possible.

Holiday Flat

Our VI-accessible seaside holiday flat in Scarborough, Yorkshire is available for families living with visual impairment to book. We are forever thankful to the Henderson family for giving this flat to our charity.

Photo of Charlotte as a young girl, wearing glasses and leaning against the back of a chair.

The Story So Far

We have been supporting families with visually impaired children for over 25 years.

LOOK has come a long way since it was first dreamed up by three parents determined to spare others the struggle of navigating the world of visual impairment alone.

Meet the Team


Peter Mimpriss CVO


Sir James Galway

Prof. Michael Tobin

Peter White

Jennifer Bowen


Michael Wolffe

Alison Rand

Simon Morris

Nicholas Bowen KC

LOOK Staff & Support


Charlotte Carson

Development & Fundraising Lead

Megan Barker

Operations & People Manager

Ruth Hay

Mentor Project Manager

Ruth Storey

Student Mentor Project Officer

Megan Adams

Mentor Project Officer

Charlotte Milburn

Mentor Project Officer

Andrea Salt

Mentor Project Officer

Maria Dowswell

Events & Volunteer Development Manager

Elin Williams

Herefordshire Events Coordinator

Claire Trumper

Parent Support Officer

Jane Ring

Project Assistant

Joanne Lomas

Office Manager

Nicola Cocham

Admin & Data Manager

Becky Strzadala

Digital Communications Manager

Alexia Dowdeswell


Lacey Owens

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